We are looking for a part-time intern to work 15-20 hours in our Boston office (a few blocks from South Station).? You will report directly to the Customer Support Manager, someone who will give you a daily clinic on how to be outstanding in almost every conceivable way as you support and contribute to the efforts of Sales and Customer Support.
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About You:
- You have a get-stuff-done attitude
- You have experience serving customers in some way and can confidently say that you are good at it and like it too!
- You are good at solving problems
- You pay attention to the details. Always.
- You are so organized it annoys some people
- You are so positive it inspires many people
- You like libraries (or better yet, you love them)
- You are a good communicator – in writing, in person, and over the phone
- You can comfortably work with Excel spreadsheets and browser-based software
- You are currently pursuing a degree or have recently graduated
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About the Job:
- Respond in a timely manner to customer inquiries that come in via e-mail or phone
- Help us transition to a new ticketing system that will help us track these inquiries
- Update customer accounts with customized options using our internal web-based tool
- Package and mail collateral materials to customers
- Help the Sales team with the fulfillment of new orders and any other support tasks that keep our current customers happy
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Compensation:
$10-$15/hour
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Location:
Boston, MA (near South Station)
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How to Apply:
Please e-mail [email protected]? attaching your resume and indicating the following subject, “Customer Support Intern.”? Do not send a separate cover letter.? Simply use the body of the e-mail to describe why you think this would be the perfect job for you.? No phone calls please.
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About Credo Reference
Credo’s vision is to promote information literacy and research effectiveness.? At Credo, serving libraries is what we do.? We work closely with institutions to provide a discoverable and compelling online reference service that learners, educators and researchers cannot do without.? To learn more about Credo Reference, go to http://www.corp.credoreference.com.